Hearing Aid Programming Adjustments from Home | Teleaudiology through Phonak eSolutions


Looking for a more convenient
hearing aid experience? Well in this video, I’m gonna show you how I can program your hearing aids even if you’re not in
my clinic, coming up. (upbeat music) Hi, Guys, Cliff Olson, doctor of audiology and founder of Applied Hearing
Solutions in Anthem, Arizona, and on this channel, I cover a bunch of hearing related information to help make you a
better informed consumer. So if you’re into that, make sure you hit that Subscribe button. And don’t forget to click the bell to receive a notification
every time I post a new video. Tele-audiology is the utilization of telecommunications like
internet and video conferencing to deliver hearing healthcare
services to patients who may not be able to have access to these services otherwise. In General, tele-audiology was designed to increase accessibility to individuals who live
in rural communities or who cannot make it
into an audiology clinic. Since the development of this technology, it has been used to a large degree by the Veterans Administration for veterans who live too
far away from a VA clinic. Fortunately, some
aspects of tele-audiology are no longer limited to
the VA and large hospitals. They are starting to work their way into local hearing aid clinics thanks to the development of
new hearing aid technology. You see, in my clinic, I have a lot of patients who travel to me from out of town and even out of state in order to receive hearing treatment. The problem is they
eventually go back home and I cannot continuously provide them with the high level of care until they come back to
visit me at my clinic again. Up until now, I’ve been able
to make small adjustments in hearing aid programming based on limited feedback that I
get from a patient in an app, but this doesn’t really
encompass the full scope of what I wanna be able to do in remote programming sessions. But this is where today’s video sponsor, Phonak, has taken remote adjustment of hearing aids to an entirely new level with their new Marvel hearing aids. With Phonak’s Remote Support
feature in their MyPhonak app, I can now have a live programming
session with a patient even if they don’t live in Arizona. This is me working with a
patient over 2,500 miles away in New Hampshire. And this is how it works. First, we download the free MyPhonak app on the patient’s Apple
or Android Smartphone during the initial programming
of their hearing aids while they are in my office. Then, in the eSolutions portion of the programming software,
I send the patient an invite to their email address on file. They can either accept this invitation, or we enter the code
manually into their app. They then follow a simple
sequence to setup their account and pair their hearing aids to the app. The software on my end tracks the progress of this connection and lets me know when the account is setup and when the hearing aids are paired. Then, we are set for a
live programming session. When the patient returns
back home and it’s time for their scheduled remote session, they click on the Remote Support button inside of their MyPhonak app. At the same scheduled time, I click on Start Remote Support. Inside of the patient’s app, they can accept or decline my video call. Once connected to the
patient’s hearing aids during the remote session, I can review their data
logging to see how many hours they have worn their devices on average. I can see the percentage of
time that they have spent in a variety of automatic
program settings, I can see how much time
they have spent streaming, I can see how often they have changed into their manual program settings, and I can even see what volume
changes they have been making in different listening environments. I typically take screenshots of this data and send it to patient so they can see exactly what
their hearing aids are doing. And of course, I can make
programming adjustments, particularly if we’re still
trying to get a patient up to their full hearing loss prescription that we measured using
Real Ear Measurement during their initial visit. And I can do all of this in real time as they wear their hearing aids so I can receive immediate feedback. The MyPhonak app also has a Hearing Diary that allows my patients to rate
their hearing aid experience and leave feedback. I can then view this feedback in my Hearing Diary Dashboard
and respond if necessary. If personalized care is what you want, then this is about as
personalized as it gets. Thanks to this aspect of
tele-audiology being utilized inside of the Phonak Marvel hearing aids, patients who wouldn’t
typically have regular access to my clinic can now experience
the same level of care even if they live in a
entirely different country. The only thing that I encourage in addition to this type of remote care, is to find a local hearing care provider who can handle routine
hearing aid maintenance, repairs and earwax removal, which I recommend having done
no less than two times a year. At the end of the day, new hearing aid technology is allowing us to remove the barriers for your access to high quality hearing healthcare, and it is making it all
extremely convenient. Tele-audiology is here to stay, and it is making it so you’re
no longer are you restricted to the level of care
that is being provided in your geographical area, and it is also making access
to care more accessible for individuals with mobility issues. You can still receive terrific care even if you are not sitting in the clinic of your hearing care provider. That’s it for this video. If you have any questions, leave them in the comments section below. If you liked the video, please share it, and if you wanna see other
videos just like this one, go ahead and hit that Subscribe button. I’ll see you next time. (upbeat music)

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